Powered by algorithms and deep learning, AI offers immense potential to resolve this tension between exceptional CX and cost ...

DORA’s Knocking: Will Financial Services Organisations Weather the Storm? James Dodson,Sabio Group, discusses. As the winds ...

Noetica Founder and CEO Danny Singer is Voted Industry Champion by the EMEA Contact Centre Industry - contact centres ...

Unlocking Customer Loyalty in the contact centre - Kevin McGachy, Head of AI Solutions at Sabio Group, discusses.

Avaya Continues Leadership Team Transformation with the Appointment of a Chief People Officer. Kamilah Thomas Brings a Wealth ...

Sabio Group secure a multi-year contract with Leeds Building Society to drive innovation in its contact centre, and improve ...

Now you can enhance employee and customer experiences by adding Avaya innovations to your contact centre. All without disrupting your current contact centre operations. Choose your journey to Contact ...

IPI, the Contact Centre specialist and solutions provider, today announced its inclusion in the 2024 E2E Tech 100.

2. Start an entry by selecting your category and filling in the fields. You can print your drafts as PDFs to share them internally for feedback If the ECCCSA team can be any help to you in putting ...

Ten Successful Go-Lives for Critical UK Organisations - FourNet’s ANTENNA Service Revolutionises Secure Cloud Services ...

Echo Managed Services enhances its employee development programme to foster long-term growth within their contact centres ...

First-ever International Happiness Index from NICE reveals that 76% of Brits say using AI in customer service can make them ...